Support Policy

  1. Introduction

Welcome to our Xquisite Mart website! We are committed to providing exceptional customer support to ensure a seamless and productive experience for all our valued business partners. This Support Policy outlines the standards and procedures you can expect when seeking assistance from our support team.

  1. Support Channels

We offer multiple channels through which you can reach our support team:

  1. Email Support: For non-urgent inquiries, you can send an email toinfo@xquisitemart.com We aim to respond within 24 hours during regular business days.
  2. Phone Support: For urgent matters or immediate assistance, you can call our dedicated support hotline at+234(0)9071283884 . Phone support is available during our regular business hours.
  3. Business Hours

Our standard business hours for support services are Monday – Sunday from 12am – 12 pm WAT . We observe major holidays, and during these periods, responses may be delayed.

  1. Support Scope

Our support team is here to assist with issues related to our platform and services. This includes but is not limited to:

Account and login assistance.

Troubleshooting website-related problems.

Order processing and tracking inquiries.

Product information and availability.

Technical issues with using the platform.

General guidance on using our services effectively.

  1. Response Time

We prioritize providing prompt responses to all support