Return Policy

At Xquisite Mart, we strive to provide our customers with a seamless and satisfying shopping experience. We understand that occasionally, you may need to return a product due to various reasons. This Return Policy outlines the guidelines and procedures for returning items purchased from our ecommerce website.

ELIGIBILITY FOR RETURNS:

Products must be eligible for return within 30 days from the date of delivery.

The item must be in its original condition, unused, unwashed, and with all original tags and packaging intact.

Products that are non-returnable or non-refundable will be clearly specified on the product page.

Returns Process: To initiate a return, follow these steps:

Contact our customer support team within 30 days of receiving the product.

Provide the order number, product details, and a brief reason for the return.

Our customer support team will guide you through the return process and issue a Return Authorization (RA) number if applicable.

RETURN SHIPPING:

The buyer is responsible for the cost of return shipping, except in cases where the product is received in a damaged or defective condition, or if an incorrect item was delivered.

INSPECTIONS:

Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria stated in Section 1.

If the product does not meet the return requirements, Xquisite Mart reserves the right to reject the return and send the product back to the buyer at their expense.

REFUND OR EXCHANGE:

If the return is approved, the buyer will be eligible for either a refund or exchange, as per their preference.

Refunds will be processed to the original payment method within 5-7 business days after the product has been received and inspected.

In the case of an exchange, the buyer may choose an alternative product of equal value or request a store credit for future purchases.

NON-REFUNDABLE ITEMS:

Certain items are non-returnable and non-refundable, including but not limited to:

Perishable goods

Personal care products (e.g., cosmetics, grooming items)

Intimate apparel (e.g., lingerie, swimwear)

Customized or personalized items

Downloadable digital products

DAMAGED OR DEFECTIVE PRODUCTS:

If the product is received in a damaged or defective condition, the buyer must inform our customer support team immediately along with photographic evidence.

Xquisite Mart will arrange for a return shipping label or courier pick-up and will offer a replacement or full refund, depending on the buyer’s preference.

CANCELLATIONS:

If the buyer wishes to cancel an order before it has been shipped, they must contact our customer support team as soon as possible.

If the order has already been shipped, the buyer will need to follow the standard return process outlined in this policy.

UPDATES TO THE RETURN POLICY:

Xquisite Mart reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective from the date of publication on our website.

Please note that by placing an order on Xquisite Mart, you agree to abide by this Return Policy. For any further inquiries or assistance regarding returns, feel free to contact our dedicated customer support team. We value your patronage and will do our best to ensure your shopping experience with us remains delightful.